We warm up your day!™
We're Tyler & Tyssen Case — a father and son who do one thing for a living: install, repair, and maintain water heaters and the systems around them. Twenty years. Two thousand five hundred installs. Same shop. Same phone number. Same family.
Tyler grew up in Sandpoint, learned the trade in his early twenties, and got his Idaho plumbing license shortly after. He spent a decade as a journeyman under master plumbers across Bonner and Kootenai counties — the kind of apprenticeship where you learn every kind of basement, vent run, and copper configuration the Inland Northwest has to offer.
In 2005, he bought a single service truck and hung the Water Heaters Unlimited sign on McGhee Road. He had one rule: when someone calls a plumber, they should get a straight answer and a fair price. He still answers his own phone, still shows up to the job site, and still writes the warranty by hand.
“When you call a plumber, you should get a straight answer and a fair price. We still answer our own phones. That's the whole company in one sentence.”
Tyssen grew up under the truck. Literally — Saturday mornings spent passing wrenches to his dad on basement installs across Sandpoint. Where his father came up on tank water heaters and copper, Tyssen came up on the new generation: tankless, hybrid heat pumps, condensing boilers, smart recirculation.
He runs day-to-day operations now — the dispatching, the scheduling, the lead tech on most installs in Sandpoint, Ponderay, and Sagle. If you call us and don't reach Tyler, you reach Tyssen. Same family, same standard, same phone number.
No call center. No dispatcher reading from a script. You call, Tyler or Tyssen picks up — and they remember the conversation when the truck shows up.
The number on the page is the price. If we discover a hidden issue mid-job, we absorb it. No mid-project surprise estimates, ever.
The technician at your house is on our truck, on our W-2, with their name on every install we've ever done. Same crew, every time.
We carry Bradford White, Navien, Rinnai, Rheem, and A.O. Smith because they're good — not because the rebate is bigger that month.
If a basic tank is the right answer, we'll quote you a basic tank — even when we could upsell you a tankless. Better long-term to do right by you.
Water heaters. Boilers. Hydronics. Filtration. New construction. Five things, all of them well — instead of fifty things, badly.
